ID:223114

Client Director (m/w)

Full Time, Unlimited, Finance / Accounting, arvato finance services Ltd., California, Mountain View

Your challenge:

As a Client Director you are responsible for the strategic direction and account management of one of the arvato group’s most prestigious, fast moving and complex global customers’. This includes:

• Strategic outsource and Client management in the customer operations BPO space. This should include Relationship management, outsource planning, contract management (to include ownership for CODs), price book management and negotiation on a global scale.
• Provide commercial and contractual direction for, input to, and evaluation of new business with existing client
• Identifies risks and issues for both Client and arvato, and proposes alternatives that lead to the best solution
• Reviews and manages post contractual obligations of the parties and provides continual review to ensure that all terms and conditions are met on an ongoing basis
• Prepares and disseminates information regarding contract status, compliance, modifications, etc.
• Proven experience in complex, global program management where design, development and implementation of new processes, systems and organizations is required.
• Experience of driving client engagements across more than one geography and influencing where support is critical to success.
• A good understanding of change management, the importance of it, approaches, key tasks and timelines.
• Strong communication and facilitation skills.
• Seek opportunities that will provide value-add to the client while creating and driving new revenue opportunities for arvato finance – work together with the client and with Business Development to create a strategic vision and proposal for long term value add that will be beneficial for all stakeholders.
• Ensuring optimal metrics/transparency in place to best support strategic relationship and business results.
• Ownership for Executive level QBR.
• Client advocate at arvato Management level.
• Travel required.

Your profile:

• Min 5 years Senior Management experience in deployment of Operations / BPO outsourcing offerings.
• Excellent communications skills - Ability to influence, persuade and negotiate.
• Capability and flexibility to meet customer demands and change drivers.
• Demonstrated virtual team leadership capabilities.
• Will have experience of managing contractual and commercial terms while being responsible for developing client services and expanding business revenue.
• Will be a high achiever, keen to join a dynamic, challenging and thriving environment.
• Proven track record of successful development of key accounts.
• Strong process management skills.
• Must be Financially and commercially astute.
• Strong knowledge of accounting practices and standards.
• Positive attitude that demonstrates you are prepared to go that extra mile.

About our company:

Within the arvato division, arvato finance service Limited is an innovative, successful and thriving provider of financial services operating in Ireland since 1996. arvato finance services Limited is a leader in global billing, accounting and payment processing solutions. It is the only company that provides a secure global billing and payment solution tailored to fit with client’s existing system infrastructure, partner relationships, and business processes.

arvato finance services Limited offers six complementary service components for customer service, risk management, billing and rating, accounts receivable and accounts payable management, payment processing, and collections. These modules can be individually integrated in an independent solution, or implemented as a complete package.

The company’s financial management solutions are flexible to address multi-party billing for various markets. These solutions provide accurate and immediate billing and reconciliation services for new products which require swift deployment. As part of one of the world’s largest corporations, the company serves customers doing business in more than 100 countries; processing over a billion transactions a year. arvato finance services Limited solutions accelerate clients’ growth by enabling them to access and retain any customer in any new market; increasing revenues in existing markets; and improving operational performance. With revenues of about €50 million and around 500 employees globally, 270 of whom are based in Dublin, arvato finance services Limited has an array of blue chip clients including some very recognizable and prestigious global names. And the business is currently seeking to build its client base, and further delivery capability through both local markets in Ireland and broader global markets.

The key goal of the company is to enable clients to concentrate on their core competencies by providing them with premier financial management solutions in a virtual global market.

Interested to join our team? Do not hesitate and apply now!

Submit application to:
Louise Roberts
Human Resources
arvato bertelsmann
1250 Charleston Road
Mountain View, Ca 94043
+1 (650)253-6145
Cell: +1 925 478 9629


Louise.roberts@arvato.com

For more information, please visit our Web Site:

www.arvatofinance.com

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