ID:223119

Service Delivery Director (m/w)

Full Time, Unlimited, Finance / Accounting, arvato finance services Ltd., California, Mountain View

Your challenge:

As a Service Delivery Director you will be responsible for managing the delivery of services to maximize contribution to the success of a major global clients. This includes:

• Relationship development with key focus to maximize win win outsourcing/Client relationship.
• Results focused, highly driven individual with an ability to excel in engaging teams and driving in pursuit of key financial targets and KPIs.
• Drive on-going improvement in Key Performance Indicator reporting to improve business intelligence and to support management decision making, and driving optimization of results.
• Drive for innovation and value add, with passion for continuous process improvement in pursuit of process excellence.
• Collaborate with Operations Colleagues to drive for solid prioritization together with the Client to push forward for ongoing strategic developments around value add and optimum result achievement.
• Engage global management team and wider organization in pursuit of ‘best in class’ positioning in key industry benchmarking.
• Work with Client facing key account management to ensure relationship is supported for on-going win win success.
• Support reviews of service level agreements and renegotiation of contract terms with arvato key account management.
• Be a key member of the management team contributing to the leadership of the business.
• Play a hands-on role in dealing with specific issues and challenges that arise.

Your profile:

• Experience in Relationship Management and or Client facing Operational management.
• Considerable experience in financial operations and management of shared services / outsourcing operations – ideally in an outsourcing organisation environment.
• Experience of working in, across and managing teams in global environment.
• Keen appetite to strive for continuous improvement
• Relentless drive to identify core of issues and drive for resolution and best practice process implementation
• Strong commercial awareness to support partnering for Value Add.
• A sense of stature and gravitas in client facing responsibilities and influence on behalf of the business.
• Results orientated and very driven to succeed.
• Strong process management skills.
• A collaborative and team playing style, but with a focus on results.
• BPO experience an advantage
• Ability and willingness to travel as required.

About our company:

Within the arvato division, arvato finance service Limited is an innovative, successful and thriving provider of financial services operating in Ireland since 1996. arvato finance services Limited is a leader in global billing, accounting and payment processing solutions. It is the only company that provides a secure global billing and payment solution tailored to fit with client’s existing system infrastructure, partner relationships, and business processes.

arvato finance services Limited offers six complementary service components for customer service, risk management, billing and rating, accounts receivable and accounts payable management, payment processing, and collections. These modules can be individually integrated in an independent solution, or implemented as a complete package.

The company’s financial management solutions are flexible to address multi-party billing for various markets. These solutions provide accurate and immediate billing and reconciliation services for new products which require swift deployment. As part of one of the world’s largest corporations, the company serves customers doing business in more than 100 countries; processing over a billion transactions a year. arvato finance services Limited solutions accelerate clients’ growth by enabling them to access and retain any customer in any new market; increasing revenues in existing markets; and improving operational performance. With revenues of about €50 million and around 500 employees globally, 270 of whom are based in Dublin, arvato finance services Limited has an array of blue chip clients including some very recognizable and prestigious global names. And the business is currently seeking to build its client base, and further delivery capability through both local markets in Ireland and broader global markets.

The key goal of the company is to enable clients to concentrate on their core competencies by providing them with premier financial management solutions in a virtual global market.

Interested to join our team? Do not hesitate and apply now!

Submit application to:
Louise Roberts
Human Resources
arvato bertelsmann
1250 Charleston Road
Mountain View, Ca 94043
+1 (650)253-6145
Cell: +1 925 478 9629


Louise.roberts@arvato.com

For more information, please visit our Web Site:

www.arvatofinance.com

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